NagarikPlus
Bilingual municipal portal for citizen recommendations, ward notices, and grievances
About the Project
NagarikPlus is a citizen-centric e-governance platform connecting local municipality residents with ward offices. Citizens can submit digital recommendation requests (Sifaris), track municipal complaints, view development budgets, and access emergency local contacts.
The Challenge
Local residents frequently faced long queues and delays at ward offices for standard administrative certificates and municipal information, coupled with a lack of transparent grievance tracking.
Our Solution
We designed and deployed an accessible, mobile-first bilingual portal (Nepali & English) featuring online certificate application workflows, photo-verified civic grievance submission, public tender notice broadcasts, and SMS status updates.